IT support for trades offices · Sacramento area
We watch the stuff that takes your office down.
Expired cards, forgotten renewals, the one PC nobody backed up. Whirler Systems keeps an eye on all of it for small HVAC, plumbing and electrical offices, and fixes it before your techs are standing around waiting on dispatch.
6 PCs · Microsoft 365
- Microsoft 365 renews in 12 days9 licenses assigned, 6 people workingFlagged
- Card on file for the domain expiresAuto-renew would have failedCaught
- Front-desk PC: disk 94% fullCleaned up remotely, no visitFixed
- Backups restore-testedPulled a file back, opened it, checked itVerified
Sound familiar?
None of this means anyone did anything wrong. Small offices get set up one emergency at a time, and nobody's job is to watch the whole picture.
Email went down for a day
A bill didn't get paid because the card expired. The first warning was the outage.
Company files live in the owner's personal account
The proposals, job lists and agreements sit somewhere the business doesn't control.
Everyone signs in as the boss
One shared login means one password leak opens everything, and nobody knows who did what.
"I think it's backed up"
A backup that has never been restored is a guess. Most offices find out the day they need it.
What you get every month
One flat monthly price. No 50-seat minimum, no long contract.
Around-the-clock monitoring
Alerts when a PC goes offline, a disk is failing or full, or something important stops running. Usually before anyone in the office notices.
Updates handled
Windows and security updates applied on a schedule, outside business hours where possible.
Backups that actually restore
Every month a file is pulled back from backup and opened. Proven, not assumed.
Renewal and license watch
Microsoft 365, your domain, email settings, and your dispatch software contract. A heads-up 30 days out, plus a check that the card on file still works.
Stop paying for empty seats
Licenses nobody uses get flagged before the renewal locks them in for another year.
Remote help, with a plain-English report
Small fixes included. One short monthly email: what happened, what was fixed, what's coming.
How it works
Three steps, and you always know what's happening and what it costs before it happens.
Look
A fixed-price assessment. Every PC inventoried, your Microsoft 365 account reviewed, and a written list of what's at risk.
Fix
The cleanup gets a quote before any work starts. Nothing is moved or deleted until a full copy is safe.
Watch
Monitoring and renewal watch run every day. Software does the watching, and a person does the fixing.
Who it's for
A good fit
- Trades offices with roughly 2 to 15 people at desks
- Running Microsoft 365, and often ServiceTitan or similar dispatch software
- Too small for a big IT company's minimums, too busy to be your own IT department
- Sacramento, Placer and El Dorado counties for on-site work; remote anywhere
Not a fit, and we'll say so
- Businesses that need a guaranteed 24/7 emergency line
- Medical, legal or financial offices with formal compliance audits
- Large networks needing a team on site every day
If you're not a fit, you'll get a referral to someone who is.
In writing, every time
You own everything
Your domain, your Microsoft account, your licenses and files stay in your company's name. We manage them; we never hold them.
You see when we connect
Whenever we connect to a PC, a notice appears and a toolbar stays on screen, with a button that disconnects us.
Month to month
Thirty days' notice either way. If we part ways, you get admin access, documentation, and a clean handover.
Prices before work
Anything beyond the monthly plan is quoted first. No surprise invoices.
Start with a 30-minute look
No charge, no sales pitch. We'll talk through how your office runs today, what worries you, and whether this is a fit. You'll leave with at least one thing worth fixing, whether or not you hire us.
Whirler Systems is a local, owner-run IT service in the Sacramento area, backed by a career in enterprise infrastructure.
Weekdays, business hours. Existing clients use their support line.